Responsible Gaming

Our Commitment to Safe Gaming

At portsetoncentre.org.uk, we believe that gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting the wellbeing of our players.

Age Verification

All players must be 18 years of age or older to participate in gaming activities on Mystake. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under the legal gambling age in the UK, you are not permitted to use our services.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate a gambling problem:

• Gambling with money you cannot afford to lose
• Spending more time and money on gambling than intended
• Chasing losses by gambling more to recover lost money
• Hiding or lying about your gambling activities
• Neglecting family, work, or other responsibilities due to gambling
• Feeling anxious or irritable when unable to gamble
• Using gambling to escape problems or relieve stress
• Borrowing money to fund gambling activities
• Friends or family expressing concern about your gambling
• Unsuccessful attempts to cut down or stop gambling

If you recognize any of these signs in yourself or others, help is available.

Self-Help Tools

Mystake provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session
• Reality Checks: Receive regular reminders during gameplay to assess your activity
• Session Time Limits: Automatically end your session after a set duration
• Self-Exclusion: Temporarily or permanently exclude yourself from your account

For more information on using these tools, please contact our customer support team.

Support Organizations

If you are struggling with gambling, confidential help and support are available from reputable organizations:

United Kingdom

• GamCare – Free counselling and support services
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all licensed UK online gambling operators

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Offers guidance and support for problem gambling

Take Action Today

If you believe you or someone you know may have a problem with gambling, please reach out for help immediately. Support is confidential, non-judgmental, and available 24/7 through the organizations listed above.

Remember: gambling should be fun. If it stops being fun, it's time to seek help.

Last updated: 2026